Marketing Communications Manager - Raleigh, NC USA
Send resume to hr.bral@buhlergroup.com, and include “Marketing Communications Manager” in the subject line.
Summary: Develop and manage a complete targeted marketing program to support sales efforts, including oversight of all marketing, advertising and promotional activities.
Essential Functions:
Develop annual marketing program and proposed budget
Collaborate with market managers to determine points of differentiation, goals, and the message of various marketing communications.
Liaise with Buhler Corporate Communications to ensure company-wide compliance with Buhler design standards.
Develop marketing materials including brochures, web pages, tradeshow graphics, online ads, press releases, etc.
Coordinate and negotiate with outside vendors for various marketing projects such as photography, tradeshow exhibit property, printing and translation services.
Coordinate with Uzwil, as well as Buhler offices in the US and London, to plan marketing activities and joint participation in tradeshows and industry publications.
Manage tradeshows and evaluate success of events
Manage expenses against marketing budget
Assist with requests for promotion material, technical articles, office posters, graphics, photos, etc.
Website management including updates, monitoring user activity, reviewing web analytic reports and improvements to search engine performance.
Keep up with industry, competitor activities/products and develop strategy to maintain leadership.
Attend educational webinars on website performance and new techniques
Attend internal sales meetings or workshops to better understand customer needs and challenges.
Research competitor products and marketing tactics; develop strategy to maintain leadership
Responsible for Communicator and other internal Buhler Aeroglide publications.
Job Specifications:(Desired education and experience)
Bachelor’s Degree in Business/Marketing
5-10 years’ experience in marketing roles
Technical Skills
Adobe Creative Suite
MS Office
Website management
Accounts Receivable/Billing Clerk - Raleigh, NC USA
Send resume to hr.bral@buhlergroup.com, and include “Accounts Receivable/Billing Clerk” in the subject line.
Essential Functions:
Human Resources - Payroll processing & related reports
Weekly calculation and distribution of payroll to general ledger.
Analysis, preparation and input of payroll data into ADP. Key in verified hours, enter bonuses and commissions payments. Manual entering time for Summer Workers.
Processing weekly hourly or hourly salaried payroll to ADP including related wire transfers.
Salary maintenance, entering of retro payments.
Accounts Payable – payments by checks & wire transfers
Processing of payables without purchase orders such as taxes, franchise tax, expense advances, wire transfers for domestic and international payments.
Accounts Receivable – Parts orders a/r invoicing and posting of payments
Parts orders invoicing regular (twice a week) and down payments as required.
Month end close out.
Reconcile customer payments and post to accounts.
Follow-up with customers in case of outstanding parts invoices.
Research and solve payment discrepancies for parts orders.
General Ledger – weekly/monthly postings needed for month end close out.
Payroll distribution to departments.
Performs various journal entries, account reconciliations and provides General Ledger support.
Posts invoices related to wire transfer into Fourth Shift.
Compiles information and prepares spreadsheets to assist CFO and outside auditors in internal and external statement preparations.
Tracks company charitable contributions.
Support for International Offices – check writing, wire transfers and expense account postings
Keeps HSBC (UK Bank) funded. Payments of invoices via wire transfer and checks.
Salaries: Direct deposit payroll taxes.
Payroll distribution for UK incl. close out.
Reconciliation of UK bank accounts.
Malaysia: Wire transfers & General ledger entry.
Foreign currency BB&T- confirmation
Conversion of payments in foreign currencies to USD (for general entry, advances, office rent etc.)
General ledger entry of all expense transactions of UK- and Malaysia office.
Sales Tax Reporting
Preparation and handling of sales tax returns for multiple states.
Job Specifications:(Desired education and experience)
Four year degree in accounting or applicable business.
Minimum of 3 years experience in accounting, preferably in an international environment working with capital equipment.
Applications Engineer - Raleigh, NC USA
Send resume to hr.bral@buhlergroup.com, and include “Applications Engineer” in the subject line.
Summary: Prepare equipment sizing, cost estimates and sales proposals in a range of markets in order to sell appropriate equipment. Ensure that our customers receive equipment that fulfills the contractual requirements.
Essential Functions:
Receive and log process inquiries from Process Engineering manager and/or market managers, following current procedures
Review process specifications in a range of markets, this can be either summary details from market managers, or full engineering specifications. Determine best configuration and required size of equipment in a range of markets to meet the process requirements using either historical data base, lab testing or customer provided data.
Lab testing either in tech center or at customer facility to determine product handling & drying characteristics and generate drying curves & lab test report following current lab test procedure.
Generate Heat & Mass Balance for the process in a range of markets, for review.
Generate cost estimate using Cost Sheet, for review
Provide details to 0perations group to allow Proposal Drawing (PD) to be generated.
Generate proposal document ensuring accurate technical descriptions are included for dryer and accessories.
Provide technical support to assist market managers during sales process, including customer meetings either in Raleigh or at customer’s facility.
After equipment order is received, review technical portion of the contract document and ensure that the contract and PO/Customer specifications are in agreement.
Prepare all hand-off documents after the equipment order and conduct review(s) with operations in accordance with current Contract Review procedures.
Perform a support role for operations during design phase and be involved in reviews and inspections.
Provide on-site technical support in a range of markets during process commissioning of the equipment
Conduct equipment and process audits
Generation and upkeep of standard sizing guidelines
Job Specifications:(Desired education and experience)
Bachelor’s degree in Engineering field
4-8 years’ experience
R&D Mechanical Project Engineer - Raleigh, NC USA
Send resume to hr.bral@buhlergroup.com, and include “R&D Mechanical Project Engineer” in the subject line.
Summary: Responsible for the mechanical engineering design of drier equipment. Perform calculations and component selection. Review designs for safety and functionality.
Essential Functions:
Perform calculations based upon project requirements, process specifications and standards to assure the desired outcome of the project.
Document the calculations in an understandable and organized fashion.
Provide stress and strain calculations on shafts, frames, structural supports, etc.
Create concept 3D models and/or layout drawings, as well as detailed manufacturing drawings as ne-cessary, in CAD/CAE system.
Provide guidance to machine designers and detailers.
Ensure all drawings sent to manufacturing are correct and complete, looking at fit, form and function.
Provide information required for equipment manuals to Technical Document Coordinator. Verify content and accuracy of completed manuals prior to issue.
Resolve questions or problems that occur during the design and manufacture of Aeroglide equipment.
Perform inspections of components, work-in-process and finished machinery.
Actively participate in project meetings with suppliers, allies and customers.
Job Specifications: (Desired education and experience)
Bachelor's degree in Engineering
3-5 years' experience in design and manufacture of capital equipment
Technical Skills
AutoCAD, Pro Engineer, Autodesk Inventor
Microsoft Office
Familiar with major drier components, their selection and application
Knowledge of metal working machinery and processes
Proficient in machine design practices, e.g. material selection, tolerances, ANSI standards, mechanisms and machine elements.
Proficient in engineering/drafting, mathematics, and engineering principles and calculations including thermodynamics, heat transfer, strength of materials, stress analysis and dynamics.
Some knowledge and experience with the interface of industrial machinery with electronic control sys-tems is a plus.
Customer Service Sales Manager - Raleigh, NC USA
Send resume to hr.bral@buhlergroup.com, and include “Customer Service Sales Manager” in the subject line.
Summary: The Sales Manager will be responsible for the development and performance of all sales activities including product development within the Parts and Equipment Retrofit arena. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the worldwide customer base and contributes to the development of training and edu-cational programs for other colleagues.
Essential Functions:
Develops, manages and directs a sales force to achieve sales and profit goals ensuring that customers are retained, satisfied, and that their needs are fulfilled.
Directs staffing, training/development, and performance evaluations for supervised AG CS & SAS to develop and improve the overall function by continually assessing employee training and development needs in areas relative to the accomplishment of the positions assigned duties
Acts as advisor to sales team regarding projects, tasks, and operations.
Designs and recommends sales programs and sets short- and long-term sales strategies, evaluating and implementing appropriate new sales techniques to increase the department's sales volume.
Develop and analyze statistics or other data to determine the organizations overall level of customer service satisfaction by evaluating customer needs and popular demands of the market in order to im-prove company offerings and sales.
Apply relevant data to assist sales and engineering on new product research, customer requirements and market trends and making recommended changes to products or services to fulfill customer needs to drive CS product innovation, offerings, and new sales potential.
Responsible for quotes, costs and contract reviews.
Oversees the timely update & accuracy of the installed base data.
Provide support for warranty / customer complaint resolution for complex or long standing problems in order to ensure customer satisfaction.
Maintain close contact with the Buhler SAS platform business partners to ensure consistency.
Responsible for designing and implementing improved customer service process/operational policies and standards within department through internal discussions with other responsible managers in order to streamline the organization/department.
Oversees the allocation of CS resources to ensure best fit & effect.
Maintain contact with customers by telephone, email, letter and face-to-face.
Support corporate CLM (Customer Loyalty Management) program & efforts in order to improve overall customer satisfaction.
Demonstrate technical knowledge to assist customers and employees as needed, through access to reference materials to ensure appropriate completion of all work.
Keep accurate formal records of discussions or correspondence with customers.
Job Specifications: (Desired education and experience)
Bachelor’s degree in business or equivalent.
Minimum of 3-5 years in sales management coupled with employee management.
Customer Service, Inside Sales - Raleigh, NC USA
Send resume to hr.bral@buhlergroup.com, and include “Customer Service Inside Sales” in the subject line.
Summary: The inside sales representative will work cooperatively with customer service outside sales along with other worldwide members of the Buhler Group to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while always trying to improve customer sa-tisfaction. An Inside Sales representative's job entails selling or introducing new customer service products to established and prospective clients. The inside sales person's role is to build quotations on standard products, write orders and communicates pertinent information on them to customers. This involves tracking and following up on the leads. An Inside Sales representative handles the internal order documentation and acts as the overall coordinator through order receipt to the end user.
Essential Functions:
Assist customers when they call in, or forward to the applicable person.
Perform research to get the correct items to be quoted.
Generate cost sheets and proposals per customer requests.
Get updated pricing/shipping information for ordered items by working with vendors, procurement, engi-neering, and manufacturing.
Price out manufactured items ensuring that DB1 objectives are in line with standard objectives.
Work with outside sales engineers to generate proposals.
Timely and consistent follow-up with customers to check status of proposals.
Work with customers regarding order status.
Generate spare parts lists for new manuals.
Check the pricing on the ship log is accurate for manufactured items.
Review new projects with engineering, as needed.
Run backlog report and distribute to purchasing/shipping.
Job Specifications: (Desired education and experience)
Bachelor’s Degree preferred
1-3 years inside sales experience or customer service
Technical Skills:
MS Office Skills; Word, Excel, PowerPoint, Outlook, Aerocall, Partspro Access database
Office Equipment
4th Shift & Quote 2 Order
Engineer, Customer Service, Outside Sales - Raleigh, NC USA
Send resume to hr.bral@buhlergroup.com, and include “Customer Service Outside Sales” in the subject line.
Summary: The primary responsibility of the sales engineer is to generate Buhler Aeroglide CS sales from within the specified region in a “direct” selling role. This necessitates the development of “superior” knowledge of mechanical / process knowledge on industrial thermal processing equipment, key current customer account activities, and, a clear ability to identify and penetrate new market potential.
Secondary activities include providing feedback on product performance, current market conditions, competitor activities within the region, trade show participation, promotional opportunities, and, overall general support for the Buhler Aeroglide CS team.
Essential Functions:
Visit existing customers as an outside representative.
Inspect customer’s machinery and generate proposals based on the result.
Represent the product to customers by understanding the exact technical need of the customer and presenting solutions to fit the need.
Respond to functional and technical elements of a sales proposal.
Answer customer’s technical questions regarding dryer components and abilities of the dryers.
Determine scope of assigned industry and identify key accounts.
Act as customer coordinator for transitioning jobs to operations once the contract is complete.
Initiating and leveraging sales opportunities with the existing and prospective customers while developing and maintaining key clients.
Managing and prioritizing sales leads by developing new accounts through analyzing, exploring, networking, and referrals.
Maintaining accurate customer database for reporting, mailings, and marketing programs.
Providing detailed updates on job activities to the Sales Manager or Director.
Providing feedback from clients in order to access possible improvements to existing products and also the need for new products.
Job Specifications: (Desired education and experience)
Bachelors degree in mechanical engineering or can demonstrate superb mechanical troubleshooting abilities.
Five plus years proven success in “solution” type sales.
